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Technology Help Desk

Process for Requesting Technology Support

The Technology Department has transitioned to a new Help Desk support system called One to One Plus! Please click on the icon below to sign in using your Lockhart ISD Google account. If you have any issues or concerns, please call us at 512.398.0050 for assistance!

one to one plus logo


  • I'm not able to log in with my Lockhart ISD Google account. What can I do?
    • If you are a brand new employee, it may take 24-48 hours for your account to generate. If you are an existing employee and still having issues, please call us at 512.398.0050.
  • I had an existing open help desk ticket in the old system. What happened to my ticket?
    • All existing tickets open tickets have been re-entered into One to One Plus and assigned to the user who submitted the ticket.
  • I can't find an appropriate category that matches my needs. What should I do?
    • We welcome all suggestions that might help us improve how we are able to support LISD. Call us at 512.398.0050 and let us know how we can help. You can also enter the ticket under any other category and we will reassign it appropriately on the back end.


Purpose for Process: Provide quality data for data-informed decisions including:

  • Purchasing – tailored for needed replacement and/or innovations
  • Design of professional development – tailored to campus need
  • Classroom support – tailored to teacher need

Building Capacity: Each challenge presents an opportunity to learn. When applicable, the educator requesting technology support should plan to learn the technology skills involved for problem solving the technology issue in order to strengthen our capacity as a team of educators.

Two Types of Requests:

  1. Technology Repairs (Hardware, etc.)
  2. Instructional Support (Acquiring skills and tools for the 21st Century Classroom where learners: Create, Collaborate, Communicate, and think Critically- the 4C’s)

Before Submitting Request – a Checklist to Consider:

  • First try to reboot by turning the computer off – wait at least 1 minute before restarting the computer.
  • Computer locked up? Hold down the power button for 30 sec. and the computer will shut down. Wait for 1 minute and then restart your computer.
  • If you’re having a software or website issue, did you try clicking the “Help” button to look for a solution?
  • Try a different browser such as Chrome or Firefox [ex: Google doesn’t work well with Internet Explorer]
  • If Internet appears to be down:
    • try a different website to determine if it is the Internet or only that particular website
    • ask a colleague if their Internet is down also
    • try Ethernet rather than wireless
  • Having sound issues? First determine if:
    • the device or the program is muted,
    • the cables are unplugged,
    • the headphones are defective [try a different set of headphones], or
    • the cables are in the correct location: green end in green end and not in red.
  • If no Internet/WiFi on laptop:
    • check WiFi switch on computer [typically found on front edge of laptop]- is it turned off?
    • [if you had been using your laptop at home] did you re-enter the district DNS address in the Wireless Network Connection properties when you returned to work?
  • Laptop display issues? - Hold Fn + F8 key to toggle display between projector only, laptop only, or display on both – keep trying, there are three toggles for this key combination.
  • Data projector not working? First try:
    • cleaning the vent – slide vent(s) out and tap over a trash can to clean,
    • checking that the VGA cable connections are tight on your laptop and projector [or wall connection if mounted],
    • pressing the “input” button on the remote or projector to toggle through the input options,
    • holding Fn + F8 to toggle through the display options and set to both, or
    • restarting your computer and trying again
  • Screen flipped? - Hold Ctrl + Alt + Up Arrow
  • Additional basic computer troubleshooting techniques can be found at