Q ~ Why should I use Family
Access?
A ~ Family Access is a web based tool designed to enhance
parent/guardian and school communication. Your
use of the Family Access website is voluntary.
Q ~ Does Family Access cost
money or is there a fee that I have to pay?
A ~ Family Access is provided free as a service of Lockhart ISD.
Q ~ Can other people see my
child's information on Family Access?
A ~ Family Access is password and user name protected. As long
as you keep your password and user name safe, no one else will be
able to access or view your child's personal information.
Q ~ I can't get Family Access
to work on my computer; what should I do?
A ~ Family Access is a web based product, so it should work like
any other web based application. In rare instances, the Family
Access server may be down, so please try again as needed, or call
the Family Access Tech Support line at (512) 398-0006.
If you are still having problems you can email us at
lisdhomeaccess@lockhart.txed.net and a staff member will get
back to you as soon as possible.
Please note that
Lockhart ISD does not support off-site technology or software
applications; for computer or software problems please consult
your computer dealer or software vendor.
Q ~ I have lost my password
and user name, what should I do?
A ~ You can email us at
lisdhomeaccess@lockhart.txed.net and a staff member will get
back to you as soon as possible. You can also email us if you would
like your password changed.
Q ~ With all the talk about
Internet safety and security, how do I know Family Access is safe?
A ~ Family Access uses Secured Socket Layer (SSL) encryption as
the security layer for data presented on the Web. This is the same
encryption system used by sites that accept credit card numbers and
other personal data that must be secure. The District's Family
Access Administrator is responsible for setting security and access
to
a student's record, as determined by District policy. Each
individual, whether student, parent, or staff member, must be given
a username and password and be designated as a member of a household
linked to a student in order to access Family Access information.
Q ~ Can I get my student's
transcript through Family Access?
A ~ Unfortunately, transcripts are not available through Family
Access, but are retained for 100 years as per state law.
