Q ~ Why should I use Family Access?
A ~ Family Access is a web based tool designed to enhance parent/guardian and school communication.  Your
use of the Family Access website is voluntary.

Q ~ Does Family Access cost money or is there a fee that I have to pay?
A ~ Family Access is provided free as a service of Lockhart ISD.

Q ~ Can other people see my child's information on Family Access?
A ~ Family Access is password and user name protected.  As long as you keep your password and user name safe, no one else will be able to access or view your child's personal information.

Q ~ I can't get Family Access to work on my computer; what should I do?
A ~ Family Access is a web based product, so it should work like any other web based application.  In rare instances, the Family Access server may be down, so please try again as needed, or call the Family Access Tech Support line at (512) 398-0006. 
If you are still having problems you can email us at lisdhomeaccess@lockhart.txed.net and a staff member will get back to you as soon as possible. 

Please note that Lockhart ISD does not support off-site technology or software applications; for computer or software problems please consult your computer dealer or software vendor.

Q ~ I have lost my password and user name, what should I do?
A ~ You can email us at lisdhomeaccess@lockhart.txed.net and a staff member will get back to you as soon as possible.  You can also email us if you would like your password changed.

Q ~ With all the talk about Internet safety and security, how do I know Family Access is safe?
A ~ Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web.  This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure.  The District's Family Access Administrator is responsible for setting security and access to
a student's record, as determined by District policy.  Each individual, whether student, parent, or staff member, must be given a username and password and be designated as a member of a household linked to a student in order to access Family Access information.

Q ~ Can I get my student's transcript through Family Access?
A ~ Unfortunately, transcripts are not available through Family Access, but are retained for 100 years as per state law.